Business Product Analyst Level 3HboMediorTech & Data32-40 hoursDo you want to contribute to the implementation of new initiatives that impact a large part of KLM’s workforce? Then this vacancy is for you!Many KLM employees don’t work a standard 9-to-5 office job. A well-functioning schedule is cruci
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Business Product Analyst Level 3
Job Description:
Business Product Analyst Level 3
Hbo
Medior
Tech & Data
32-40 hours

Do you want to contribute to the implementation of new initiatives that impact a large part of KLM’s workforce? Then this vacancy is for you!

Many KLM employees don’t work a standard 9-to-5 office job. A well-functioning schedule is crucial to keeping our operations running smoothly — and that’s where you come in.

As a Business Product Analyst (BPA)
in the TACK team
, you play a key role in translating ground operations schedules into leave and compensation processes.

Wondering what TACK stands for?Time and Attendance & Compensation modules for KLM!

What will you do?

As a Business Product Analyst (BPA)
, you support the product team in maximizing the value of our products. You ensure that solutions align with user needs, drive adoption, and support changes in business processes. You analyze the product’s impact and make it measurable.

Your key responsibilities:

  • Mapping current processes and guiding the transition to the desired situation;
  • Gathering, specifying, and prioritizing user requirements;
  • Supporting the Product Owner in prioritizing features based on user value;
  • Organizing User Acceptance Testing (UAT) and supporting process validation;
  • Measuring business impact using KPIs and other performance indicators;
  • Performing technical configurations in applications to meet user needs;
  • Increasing user adoption by organizing workshops and training sessions;
  • Stepping in to support team members when needed;
  • Ensuring accurate data management.

Where do you land?

You will join the TACK team
within KLM’s People Technology and Intelligence (PTI)
platform. This platform develops innovative tools and technologies that support the entire employee journey.

The team manages products that are essential to KLM’s ground staff. It translates collective labor agreement (CLA) regulations into WorkforcePlus
, which planners in ground operations use for scheduling. The team acts as a key link between the business and other product teams.

Your profile

An enthusiastic and proactive professional with experience in analyzing and improving business processes, capable of translating technological solutions into valuable innovations.

You bring:

  • A minimum of a bachelor’s-level (HBO) working and thinking ability;
  • Experience with process modeling techniques (BPMN, UML);
  • Strong data analysis skills to measure impact;
  • Knowledge of data management and its practical application;
  • The ability to identify and resolve bottlenecks;
  • Experience in requirements analysis and translating them into features;
  • An eye for user adoption and the challenges that come with it;
  • Willingness to work on-site regularly and stay closely connected to the business;
  • Strong communication skills in both Dutch and English.

Explore the perks of working with us
More benefits

If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)

2 development budget to be spent freely

Plenty of room for personal development and great career opportunities

Substantial discount on airline tickets (if you have been employed for at least 6 months)

What do we offer
  • A challenging role at an unique employer in the Netherlands;
  • A gross salary between 4.252,77 and 5.467,84 per month;
  • Plenty of room for personal development and wonderful career opportunities;
  • A good pension scheme and 8 holiday pay;
  • An end of the year bonus of 8,33;
  • 25 days of paid holiday and 5 extra days off;
  • Great discounts on airline tickets (if you have been in service for at least 6 months);
  • A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
  • Discount of your health insurance;
  • A personal budget for sustainable employability.

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Ready for your next destination?

Don’t wait any longer and apply for this function before the final boarding call on 07/31/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.

Apply now

Do you think were a match?
Start your journey with us here.

Start application
Ask your Questions

If you have any questions regarding this vacancy, contact our recruiter Sissel or hiring manager Nene!This job has the following ID number: 19815

E-mail SisselCall NeneE-mail Nene
Company Details
KLM Royal Dutch Airlines
Amsterdamseweg 55
Amstelveen, Noord-Holland Netherlands, International 1182 GP International
www.klm.com/
75 Open Jobs Available
KLM and KLM Cityhopper form the heart of the KLM Group. Via a vast network of 92 European cities and 70 intercontinental destinations. KLM is a partner in the SkyTeam Alliance, which offers passengers even more possibilities, jointly serving 1,063 de...
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Job Info
Location
Amstelveen, Noord-Holland, Netherlands
Type
Permanent
Company Details
KLM Royal Dutch Airlines
Amsterdamseweg 55
Amstelveen, Noord-Holland Netherlands, International 1182 GP International
www.klm.com/
75 Open Jobs Available
KLM and KLM Cityhopper form the heart of the KLM Group. Via a vast network of 92 European cities and 70 intercontinental destinations. KLM is a partner in the SkyTeam Alliance, which offers passengers even more possibilities, jointly serving 1,063 de...

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