Reports to: Senior Enterprise Quality Governance Lead

Join Cathay as an Enterprise Quality Assurance Analyst in our Information Technology Department. You will be the one to drive testing services to meet project requirements across our wide-reaching solutions centres, enhancing experience for our customers across our global network.

Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies. Our culture fosters teamwork and progressive thinking, while our internal mobility program offers diverse career opportunities.

Leverage your expertise in Quality Assurance (QA) across our solution centres, ensuring we deliver on our brand promise and drive organizational success together with our wide-reaching inflight services teams around the world.

• Deliver required test documentation, including plans, estimates, schedules and reports within project timelines and to the Enterprise Quality Governance’s quality standards and processes
• Manage vendors in the delivery of cost effective and timely Functional testing, tuning and support and ensure vendors’ deliverables are of high quality and compliant to CX policies and standards
• Drive the functional testing discipline of the team, including solutions and architecture reviews, test defects root cause analysis and provide application and infrastructure recommendations to the project
• Monitor and control testing being planned and executed on all projects ensuring that each produces test reports of progress against time and quality, defects severity, distribution and priority rating, impact assessments, trends over the project etc.
• Deliver testing estimates at various project phases aligning with the Project Delivery Lifecycle (PDLC) framework
• Track financials (actual spend) against the test estimates provided using standard templates, and highlight to Test Manager where potential issues may arise
• Devise options for achieving targets when progress is not as intended
• Plan and manage the selection and implementation of different testing tools for Functional Testing, Web Accessibility Testing, and Usability Testing
• Lead the specification of an appropriate Testing Environment to support all the tests required
• Drive to identify and manage project-level risks associated with/during testing and escalate (as required) issues associated with/during testing
• Emergency and Accident and Crisis Response responsibilities as required

• Bachelor degree qualifications are essential; minimum of 4 years of IT experience, with at least 2 years’ experience in automated testing
• Good business domain and industry knowledge
• Proven experience in leading a team of technology professionals
• Strong organizational, writing, presentation and interpersonal communications (assertiveness, consensus building, negotiation); Effective skills in managing corporate project testing engagements
• Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
• Solid experience in business analysis, software development and test management
• Good understanding of the potential benefits and problems of applying different test types, e.g. regression test, usability test, stress test etc.
• Proven experience in testing of complex inter-related applications across multiple platforms and infrastructure
• Analysing test results through diagnosis and analysis of various system/application error logs, and transaction metrics and reflecting on risks incurred to test phases
• Certification of ISTQB/PMP/CISA/ITIL is an advantage

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.