Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Managing Director of Operations Administration leads the team that supports Lost Time, Timekeeping, and Administrative function centralization and standardization initiatives across the operation and perform all Time Keeping and Payroll activities for our global airports, contact centers, and inflight dining teams. This role will positively impact operational excellence and successfully deliver cost savings and efficiencies by centralizing and standardizing timekeeping processes. Team member safety and care is a critical focus.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•Demonstrate visible leadership through the motivation, coaching, development, and growth of the team in their span of care, including talent and succession planning.
•Cultivate collaborative relationships across all work groups and teams across the American Airlines system, including the ability to establish and maintain open communication and a collaborative relationship with all levels of union leadership.
•Provide support and strategic direction for teams managing the Airports attendance and payroll functions for 30,000+ team members across the operation.
•Develop and implement strategies that include optimizing workflows, using AI tools that enable the team’s ability to minimize lost time across all departments and functions within the organization.
•Leverage AI to assist with accurate and proactive analysis of data and identify trends related to lost time, including absenteeism, tardiness, and productivity gaps.
•Collaborate with department managers and team leaders to establish clear policies and procedures for managing and reducing lost time.
•Conduct regular audits on data, workflow, and assessments to identify root causes of lost time and recommend corrective actions.
•Monitor and evaluate the effectiveness of time-tracking systems and tools used within the organization.
•Serve as a resource and advisor to senior leadership on matters related to lost time management and productivity improvement.
•Partner with Labor, the People team, operational leaders, and other airport support groups to drive improvements for the organization
•Develop and implement policies and procedures for timekeeping in accordance with company guidelines and regulatory requirements.
•Monitor team member time and attendance records for accuracy and completeness for over 30,000+ team members in reservations, above, and below the wing, identifying and resolving discrepancies as needed.
•Ensure compliance with federal, state, and local labor laws and regulations related to timekeeping, including overtime pay, meal and rest breaks, and recordkeeping requirements.
•Develop plans to facilitate the implementation or ongoing management of Joint Collective Bargaining Agreements (JCBAs)
•Collaborate with Network Planning, Revenue Management, Technical Operations, and other departments to ensure operations impact is taken into account when executing company initiatives
•Lead strategy and long-term vision for technology efforts impacting airport workforce readiness including real time task assignments, resource optimization and bidding tools
•Act as liaison with airport administrative teams and guide centralized staffing processes.
•Collaborate with department managers and team leaders to establish clear policies and procedures for task allocation.
•Collaborate with Resource Planning, HR, payroll, and legal to ensure staffing models and workforce applications are compliant with federal, state, and local labor laws and regulations.

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in relevant field or equivalent work experience;

10 years of leadership experience, including leading teams, managers, and individual contributors

10 years of business, operational, and financial experience with proficiency in assessing business requirements and developing teams

Knowledge of airline industry, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements

Microsoft 365 Suite intermediate to advanced experience preferred (e.g. Excel, Word, PowerPoint, OneNote, Power Bi, Copilot Studio)

Preferred Qualifications- Education & Prior Job Experience

Advanced degree preferred

Strategic data analytics leadership preferred

Lost time strategic leadership experience preferred

Generative AI strategic transformation experience preferred

Skills, Licenses & Certifications

Demonstrates the highest standards of personal ethics and integrity

Action oriented, results-driven leader with a natural aptitude for engaging team members

Proven ability to identify and implement creative and innovative solutions to complex problems

Proven experience leading broad organizational change and transformation

Ability to successfully lead cross-functional projects within complex stakeholder environments

Ability to influence through outstanding interpersonal, collaboration, and negotiation skills

Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment & initiative in making decisions

Ability to drive collaboration and facilitate effective relationships across different work groups and levels of the company

Ability to be flexible in rapidly changing conditions and priorities, as well as to embrace ambiguity and enable clarity

Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail

Excellent problem solving, negotiation, and critical thinking ability

Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints

Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written

Ability to coach, mentor, and serve as a role model for all team members

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.