The Duty Manager is responsible for: 

• Build relationships with premium customers and enhance top customer recognition
• Act as Customer Care Ambassador
• Ensure staff embody carrier values and provide personalized service
• Verify staff appearance and attitude meet standards
• Conduct daily briefings (where feasible) and oversee frontline operations
• Manage station processes (e.g., flight editing, crew dispos, special interests)
• Support alternate airport handling and mitigate conflicts (with Station Manager)
• Promote quality awareness and address service shortcomings
• Assist Station Manager with organization, audits, and process optimization
• Apply Safety Management System standards and promote a safety culture
• Report irregularities, collaborate with authorities, and ensure clear passenger communication

* Participate in other duties as assigned

The ideal Duty Manager should meet the following requirements: 

• Bachelors degree desirable
• Minimum 2-3 years of work experience thereof a minimum of 1 year of demonstrated work experience in ground operations is required
• Leadership experience desired
• Fluency in English and Spanish language required
• Knowledge of airport procedures and processes
• PC and aviation specific supported software
• Tools including all MS Office programs
• Mange constant time pressure
• Mange high stress levels
• Willingness to work in outdoor environments
• Tolerance for working in noisy environments
• Excellent detail oriented
• Excellent responsibility
• Willingness to travel
• Must possess a valid passport
• A psychological assessment may be required
• Must possess a legal work permit in Colombia
• Must be willing to work shifts

* CV/Resume & Motivation letter required

* Company will not provide relocation assistance