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Job overview and responsibilities
The primary responsibility of this position is to provide the necessary support and leadership to the Global Learning and Talent Technology teams on administration, maintenance, and support of the related systems. The core goal is to create an organization to support the needs of the Global Learning and Talent Technology team. The employee in this position will also lead a team that provides the administrative, coordination, and other tasks as required. The employee in this position interacts with the various teams within Global Learning, front line team, business clients, other HR groups, and training professionals in other divisions. This role is primarily focused on leading the work for qualification systems for AO training systems administration, set up Learning Management System (LMS), India Knowledge Center (IKC) facilitation and training, and other related systems.

• Enables deployment of new systems and qualifications by analyzing established criteria to identify gaps in employees’ training and experience
• Works in conjunction with internal subject matter experts and/or vendors to provide technology standards
• Manages the IKC training needs coordinating with the Global learning strategy team, Cornerstone learning team (Takeoff Learning) and others (occasional facilitation for key learning initiatives)
• Manage and coordinate team workload
• Learns system functions, connections, dependencies and methodologies and:
• Solves problems during deployments and irregularities
• Ideates improvements, growth, and new features
• Advocates for the best-possible user experience
• Educates stakeholders on system use, limits and functionality

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

• Bachelors degree
• 7+ years in a learning administration
• People Management experience
• Experience working or managing multiple systems
• Exposure to Learning Management Systems, training program management and other technologies
• Experience managing teams
• Proficient using Microsoft Office
• Strong presentation skills
• Strong planning and organizational skills
• Ability to problem solve and provide solutions at first point of contact
• Strong Excel skills
• Customer focus with commitment to serve and delight customers
• Team player able to drive results in a performance-based environment
• Mutual respect and collaboration in working relationships
• Analytical thinking
• Problem solving
• Work well within a team
• Project/Process management
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Strong technical skills and functional skills
• Airline experience
• Cornerstone LMS experience preferred
• Experience working in an offshore shared services team or working with international teams
• Smartsheet experience
• Cornerstone or comparable learning management systems
• Other systems experience around training or related to training