Position Summary

Position will manage a team of professionals responsible for providing technical service and support to customers-both internal and external. This includes responding to customer emails, calls and inquiries regarding products, applications, installation, performance issues and returns. Additionally, the role will coordinate the Divisions product training schools as well as outside service requests and obligations.

This position requires interaction and coordination with sales, application engineering, product management, customer service, product engineering, and quality teams.

The role will supervise the Technical Support and Services Team across all four division locations.

Responsibilities

• Directs day-to-day activities of the Technical Support and Services Team.
• Act as a hands-on manager who takes phone calls, responds to emails, and participates in repairs as part of the team.
• Leads the team in representing the Voice of the Customer.
• Liaises with Engineering, Marketing and Manufacturing to provide input on product design and quality enhancement.
• Maintains good business practices when making policy decisions.
• Ensures seamless technical assistance across all product lines.
• Provides feedback to product managers regarding performance and quality trends which require further attention.

Qualifications

• Bachelor of Science in Engineering required.
• Direct customer contact and conflict resolution experience required.
• Leadership skills with a commitment to be an advocate for the customer regarding product quality and services.
• Committed to continuous improvement culture and continuous development of the technical skills of the team.
• Demonstrated business Acumen and technical aptitude.
• 3 - 5 years of sales, service, or customer support in hydraulics.
• Excellent PC skills including Microsoft Excel, Word, and PowerPoint.
• Ability to read a technical drawing and hydraulic schematic.
• May include up to 20 travel.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  This position is subject to meeting export compliance eligibility requirements. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination