• High School Diploma or General Education Development (GED) Diploma 
• One (1) year of customer service experience
• Proficient with the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer 
• Excellent verbal and written communication skills
• Excellent decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal
• Excellent organizational skills and attention to detail
• Available for occasional overnight travel (10%)
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications: 

• Knowledge of myIDTravel and Concur Travel 

• Proficient in Sabre Interact, Sabre SNTE (native Sabre) and SabreRed (Travel Agency platform)
• Familiar with Travel Industry and Travel Agency practices 
• Strategic time management skills 
• Proficient with Microsoft Office Suite or related software

 Crewmember Expectations:

• Regular attendance and punctuality  
• Potential need to work flexible hours and be available to respond on short notice; flexible and able to work at any time, including nights, weekends and holidays
• Able to maintain a professional appearance 

• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun 
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards  
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))  
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. 

Equipment:  

• Computer, phone and other office equipment 

Work Environment:  

• Traditional office environment
• Present during core business hours but hours may increase based on fluctuating workloads 

Physical Effort:   

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)